Toloka Annotators platform
All the content you submit on Toloka Annotators will need to be original and written by you. It is allowed to use the internet and its contents to inform your writing as long as you follow the provided guidelines and the User Agreement, but it is not allowed to directly use content from other sources including, but not limited to, automated tools. Failure to do so may warrant action toward your account, including but not limited to freezing it and its withdrawal features, as stated in the User Agreement.
Tasks performance
Please be informed that to complete tasks on the Toloka Annotators platform, you are advised to use web browser on a computer. Tasks are not designed to be completed in a mobile browser and are intended to be accessed only through the web version.
You can use mobile browser to check your data or withdraw money, but attempts of tasks performing can lead to various issues such as incorrect page rendering, data loss, an inability to submit a task etc. To avoid any problems and ensure the platform functions correctly, we strongly recommend using a desktop or laptop computer.
❗Please make sure that you have the latest version of your browser installed on your computer or laptop and that it is updated on a regular basis.
We are not responsible for any errors that may occur when tasks are performed using a mobile browser.
Multi-account policy
⚠️ NOTE: each individual is allowed only one Toloka Annotators account ⚠️.
Operating multiple accounts is a violation of our User Agreement and leads to a permanent ban.
Why this rule exists
The one-account-per-individual policy ensures a level playing field for all annotators. It helps maintain the integrity of our community and ensures that opportunities are distributed fairly among all contributors. Multiple accounts can lead to unfair advantages, such as disproportionately high task completion rates and earnings, which undermines the efforts of others.
What happens if you violate this rule?
Violating the single account rule results in serious consequences, including a permanent ban from the Toloka Annotators platform. This means you will lose access to all tasks and any earnings associated with your accounts. Adherence to this policy is strictly enforced to maintain a fair environment for all users.
How to manage your account
If you are experiencing issues with your account or have questions about our policies, our support team is here to assist you. Our goal is to provide clear and helpful guidance to ensure your experience with Toloka is positive and productive.
Changing profile data
Some profile details can be updated by you, while others require verification or help from support. The change process may differ depending on whether your account is verified.
Location (country)
You can’t change your country in the profile on your own. Changing your country always requires document verification.
If your account is not verified: you need to complete verification first. A verification task will appear in your account, and you’ll need to provide a valid document issued in the country you want to select.
If your account is already verified: you may need to pass verification again with documents from the new country.
If the country in your documents doesn’t match the country you request, the change can be rejected. To request a country change, contact our support team.
Name
You can’t edit your name manually in the profile settings. Name changes are processed by support and may require verification.
If your account is not verified: you’ll need to complete verification first.
If your account is verified: small corrections (for example, fixing a typo) may be possible, but significant changes can require additional checks or re-verification.
To request a name change, contact our support team. We update personal data only according to documents.
Phone number
There may be two phone numbers connected to your account, and they serve different purposes:
Phone number used for login (social account): this number belongs to the social account you use to sign in (for example, Google or Microsoft). To change it, update the phone number in your social account settings.
Phone number in your profile: this number can be used to confirm certain operations on the platform (for example, withdrawals). You can change it in your profile: go to Account and click Edit in Contact details. You’ll receive an SMS to confirm the new number.
After changing the phone number in your profile, some operations (including withdrawals) may be unavailable for up to 7 days for security reasons. If you can’t update the number or don’t receive the confirmation SMS, contact our support team.